Legal

Privacy Policy

Last updated: 23 July 2026

Aura Biocare Sdn. Bhd. ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Personal Data We Collect

We may collect the following information when you place an order, contact us, or use this website:

• Name, delivery address and billing address.
• Phone number and email address.
• Order details and purchase history.
• Payment information processed securely by our payment providers (we do not store full card details on our own servers).
• Technical data such as IP address, browser type and device information collected automatically through cookies and similar technologies.

2. How We Use Your Data

We use your personal data to:

• Process, fulfil and deliver your orders.
• Communicate with you about your order, including confirmations, delivery updates and support (via email, phone or WhatsApp).
• Process payments and prevent fraudulent transactions.
• Handle returns, refunds and customer service requests.
• Send you promotional messages and updates, where you have consented. You may opt out at any time.
• Improve our website, products and services.
• Comply with legal and regulatory obligations.

3. Disclosure to Third Parties

We do not sell or rent your personal data. We may share it only with trusted parties who help us operate our business, including:

• Courier and logistics providers, to deliver your order.
• Payment processors and financial institutions, to process payments securely.
• Technology and communication service providers that support our website and customer messaging.
• Government or regulatory authorities, where required by law.

These parties are only permitted to use your data for the purpose of providing their services to us.

4. Payment Security

Online payments are handled by licensed third-party payment providers using secure, encrypted connections. We do not collect or store your complete card or banking credentials on our systems.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tools (including analytics and advertising pixels such as the Meta/Facebook Pixel) to help the site function, understand how visitors use it, and measure and improve our marketing. You can manage or disable cookies through your browser settings, though some features may not work correctly if you do.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, for tax and accounting records). When data is no longer needed, we take reasonable steps to delete or anonymise it.

7. Data Security

We apply reasonable administrative, technical and physical safeguards to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw your consent to marketing communications.
• Limit the processing of your personal data, subject to legal requirements.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children under 18 without the consent of a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Aura Biocare Sdn. Bhd.
Email: aurabiopharma.management@gmail.com
Phone/WhatsApp: 017-700 6552
No. 19-2, Jalan Eco Majestic 10/1C, Eco Majestic, 43500 Semenyih, Selangor, Malaysia