We ship to all states within Malaysia (Peninsular Malaysia, Sabah and Sarawak).
2. Shipping Fees
Delivery method
Coverage
Fee
Standard prepaid delivery
All of Malaysia
FREE
Cash on Delivery (COD)
Peninsular Malaysia
RM 10
Cash on Delivery (COD)
Sabah & Sarawak
Not available
For Sabah and Sarawak, orders are available via prepaid payment only.
3. Order Processing & Delivery Time
Orders are processed and dispatched within 24 hours (working days) after your order is confirmed.
Estimated delivery is 3–5 working days after dispatch for Peninsular Malaysia. Deliveries to Sabah and Sarawak may take longer.
Estimates cover working days only and exclude weekends and public holidays. Delivery times may be affected by courier delays, festive periods or circumstances beyond our control. We will notify you if a significant delay occurs.
4. Order Tracking
Where a tracking number is provided by the courier, we will share it with you via email or WhatsApp so you can monitor your delivery.
5. Satisfaction / Money-Back Guarantee
We stand behind our products. If you are not satisfied with your results, you may request a refund within 60 days of the delivery date. To make a request, contact us at aurabiopharma.management@gmail.com with your order number and the reason for your request, and our team will guide you through the process.
6. Returns — Eligibility
Eligible: Unopened boxes kept in their original, sealed packaging with intact security labels.
Not eligible: Items that have been opened, used, damaged or altered by the customer.
7. Returns — Time Limit
Return requests for unopened items must be submitted within 14 calendar days of the delivery date recorded by the courier. (This is separate from the satisfaction guarantee in Section 5.)
8. Return Conditions
The product must remain unopened and unused.
Include the original receipt or order number.
Return any free gifts or bonuses received with the order.
Contact us at aurabiopharma.management@gmail.com or 017-700 6552 before sending anything back. We will provide return instructions and a Return Merchandise Authorisation (RMA) number.
9. Refund Method & Processing Time
Approved refunds are issued to the original payment method (FPX, credit/debit card, or e-wallet), or as store credit if you prefer.
Once the returned product is received and inspected, the refund is processed within 7–10 business days. Your bank or payment provider may require additional time to post the funds to your account.
10. Return Shipping Costs
Customer-initiated returns (change of mind): You are responsible for the return postage.
Our error (wrong item, or item defective on arrival): We cover return shipping and will send a replacement or issue a full refund.
11. Non-Refundable Items & Fees
Redeemed gift cards or promo codes.
Original shipping fees and Cash on Delivery (COD) charges.
Items that do not meet the return conditions above.
12. Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.